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reception@maenporthestate.co.uk 01326 250 605

We are open and taking bookings. Call us for more information or to book on 01326 250605 or email reception@maenporthestate.co.uk.  We are Covid secure. Find out more.

Estate Use Policy


The Maenporth Estate Code of Conduct

For individual safety and security, the Estate Code must be adhered to at all times.

The Maenporth Estate offers a tranquil country and seaside retreat. Everyone within its boundaries is expected to abide by the code of conduct and to respect the privacy and property rights of others.

To maintain this first-class quality and exclusiveness the Maenporth Estate Company Limited and the property owners are governed by legal articles, covenants, rules etc., including statutory health and safety regulations, and all are legally bound to implement these on behalf of Maenporth Owners Limited – the Code of Conduct is based on these legal requirements.

Registration - For legal and security reasons all Estate residents are required to register at the Leisure Centre Reception on arrival (or as soon as possible thereafter) giving name, property number and vehicle details. The Estate is private and solely for the use of property owners, their guests and holiday-let residents. It is not open to the public. Friends of holiday-let residents (i.e. people not actually residing on the Estate) are not permitted to use either the leisure facilities or the grounds of the Estate. Problems should be referred to either the Estate Manager or to a staff member.

Access is via the security gate –the security code is not to be passed to anyone without permission. Estate roadways have a maximum 10mph speed limit. Pedestrian access throughout the Estate is solely via paths and roadways – not over lawns and flowerbeds. Please respect communal areas which are maintained by the estate staff and are not for personal usage and most certainly not to be used as play areas. Pay attention to signs and no litter please.

Car Parking for one car per property (parked at own risk) is in the designated parking areas provided for each group of properties – additional parking is available at the leisure centre in a visitors bay, or as arranged with the estate staff. Two bicycle racks (own risk) are provided – at the leisure centre and by Lower Stables. Bicycles must not be left in communal hallways, leaning against property walls or causing obstruction. Special arrangements must be made in advance, via the Estate office, for parking/storage of dinghies and trailers (subject to availability). No caravans, commercial vehicles or mobile homes of any description are allowed to park on the Estate.

AnimalsNo animals, birds, reptiles are allowed on the Estate with the exception of dogs belonging to property owners and their families or Guide Dogs. (Dogs must be kept on a lead and under control at all times and dog fouling cleared immediately – dogs are not allowed within the leisure complex, the communal areas, children’s play area, tennis courts etc.)

Children remain at all times the responsibility of their parents/guardians. A play area is situated by the tennis courts – children must be accompanied by a responsible adult.

General - No items should be left outside your property – No towels, clothes etc may be hung over balcony rails, out of windows or on patio furniture at any time. Each property has its own private patio area or balcony and patio furniture which is not to be used by others or moved elsewhere. Financial compensation will be sought for any damage caused to Estate property, grounds etc.

Please keep noise to a minimum at all times but especially between 11pm and 8am.

Refuse must be bagged and placed inside a lidded refuse bin in the designated bolted refuse areas – lids to be closed at all times. Bins are emptied on a regular basis. To avoid problems with wildlife and scavenging, please do not leave food or refuse outside and do not feed the birds.

Barbecues - The barbecue area is situated by the side of the leisure centre and must be cleaned after use. Barbecues at your property are permitted only if these do not cause nuisance to your neighbours.

The Leisure Complex – is the hub of the Estate and manned by helpful Estate staff covering reception, general and emergency assistance. Open to residents at published times. All users must sign in/out via Users Book. Access to the pool area is via a security door under the control of the Estate staff. (Numbers using the pool may be limited at busy periods.) Please adhere to the displayed pool hygiene and safety rules, particularly regarding if and when your children must be accompanied. Your safety and that of your children is your personal responsibility.

Tennis courts – Booking via reception staff – only tennis to be played. Footwear – approved tennis shoes with white soles are allowed; no hard shoes.

We hope you enjoy your visit and thank you for your co-operation.

 

Rules of Use for Leisure Facilities

Leisure facilities must not be used until the registration form has been signed and a copy of the Rules of Use and Child Admissions Policy read.

Maenporth Estate’s leisure facilities are private and solely for the use of the Estate’s property owners and their resident guests.

All users must comply with the Rules of Use, which are intended to ensure the health and safety of all users of the leisure facilities. Any breach of these Rules, or any behaviour that may compromise health and safety, will result in the right to use these facilities being removed. All users are responsible for their own safety and for the safety of any children for whom they have responsibility and they should not do anything to put themselves or others at risk. Users should read all relevant safety notices.

Alcohol is not allowed in the Leisure Centre under any circumstances. Facilities may not be used under the influence of alcohol.

Children are at all times the responsibility of the parent or accompanying adult when using the Leisure facilities.

Games Hall Area and Wi-Fi Lounge

Children under the age of eight years are not permitted in the games hall area unless accompanied and supervised at all times by a responsible adult. All children remain the responsibility of the parent/guardian at all times and any children displaying unsafe or unacceptable behaviour will be asked to leave.

Table tennis - Children under the age of eight years are not permitted to use the table tennis unless accompanied by an adult.

Pool table - Children under the age of 12 years are not permitted to use the pool table unless accompanied by an adult.

Tennis Courts and Children’s Play Area

Play area - Children must be supervised by a responsible adult at all times.

Tennis courts - Book by completing the form available at reception.

Appropriate tennis shoes must be worn at all times when using the courts.

 

Swimming Pool Admission Policy

Maenporth Swimming Pool is a private pool that does NOT have lifeguards on poolside, therefore all pool users are responsible for their own safety.

Children

All children under 16 must be accompanied in the swimming pool, spa pool and sauna by a responsible adult over 18 years of age at all times, irrespective of the child’s swimming ability, with a maximum of 2 children per adult. If a child is under 4 and not wearing buoyancy aids, then this ratio increases to 1:1.

An adult can bring 3 children provided that all 3 children are over 11years old and are competent swimmers. Babies/Toddlers/Children who are not toilet trained MUST wear a swim nappy, these are available from our welcome desk.

Adults

Adult non-swimmers MUST be accompanied by a fully able swimming companion. Adult non-swimmers MUST stay within standing depth at the shallow end of the pool. Ratio of 1:1.

Spa Pool and Sauna

Children under 12 are not permitted in the spa pool or sauna. All children under 16 must be accompanied by an adult.

General Rules

Customers are requested to check water depth signs before using the pools and to not swim out of their depth. Non-swimmers must remain in the specified areas of the main pool.

Water can be a dangerous environment, so we must insist that the following points are observed. Staff will refuse entry or ask to leave the pool, to anyone who:

  • they feel is not fully capable of being responsible completely for their own safety in the changing rooms, on poolside and in the water;
  • they feel may not wish to comply with our pool safety rules;
  • may appear to be under the influence of alcohol and other intoxicating/narcotic substances;
  • who will not comply with the children/adult or adult/carer ratios and rules;
  • any parent or carer who staff feel will not, or is not keeping constant contact or behaving responsibly towards their charges.

Please note mobile phones, cameras and videos are not permitted in the pool or on poolside. CCTV is in operation in the pool area. This is used as part of the pool supervision and our aim is to provide a safe environment for swimmers.

In the swimming pool and changing areas, please be careful as floors may be wet.

 

Emergencies and First Aid - In the event of an emergency, or if first aid is required, the member of staff on duty should immediately be summoned. If the member of staff is not in sight, either of the red emergency buttons situated on the walls in the pool hall should be pressed. An emergency telephone is located next to the red button at the shallow end, should the emergency services need to be called.